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INTEGRATIVE UNDERSTANDING OF CONFLICT IN CHAT COMMUNICATION

Linguistic Theory. Cross-cultural Communication Theory , UDC: 81’42 : 82’085 DOI: 10.25688/2076-913X.2022.47.3.05

Authors

  • Fanyan Nelly Yur’evna Doctor of Philology, professor

Annotation

The article features the theoretical analysis and empirical interpretation of conflict communication being also of a fundamental scientific nature. The study proves relevant due to the integrative nature of the theoretical elaboration on the problem, which requires systematization, determination of scientific approaches consistency as of the humanitarian field. The hypothesis considers the integrative approach to the study of conflict communication which contributes to constructing an integral model demonstrating the virtual nature of conflictogenicity that is coupled with other components of the discursive and argumentative model to contribute to performing a deterrent function in a real communication conflict situation. The article aims at substantiating the coherence of theory and practice provisions and modeling a system of parameters, which is a relevant tool for analyzing a conflict situation. The empirical data include a completed text script of a conflict situation in the «Neighbors» chat that arose while discussing a routine issue. The paper reveals the relevance of the projective method, identifies and describes the parameters of an integrative model of non-conflict communication, which includes the components of the discursive model: participants, their roles, goals, values, strategies and tactics, speech genres (discursology), the main conflictogens (conflictology), general requirements for the dispute (argumentology). The findings contribute to the development of communication theory and practice as well as intercultural communication when studying a specific format of chat communication. They allow us to supplement our understanding of effective communication, relying on conflict interaction studies in the area of everyday life communication.

How to link insert

Fanyan, N. Y. (2022). INTEGRATIVE UNDERSTANDING OF CONFLICT IN CHAT COMMUNICATION Bulletin of the Moscow City Pedagogical University. Series "Pedagogy and Psychology", 2022, №3 (47), 72. https://doi.org/10.25688/2076-913X.2022.47.3.05
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